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  • Home
  • Kodiak solutions
    • Disaster Recovery
    • Hosted Applications
    • Hosted Desktop
    • Hosted Exchange
  • Kodiak benefits
    • Accessibility
    • HIPAA compliance
    • IT security
    • Reduced costs
    • Risk mitigation
    • Scalability
  • Resources
    • What is the Cloud?
    • What is HIPAA/HIPAA compliance?
    • What is remote hosting?
  • About us
  • Contact

Kodiak benefits: 24/7/365 support

Home 24/7/365 support

Kodiak’s 24/7/365 Help Desk provides immediate, round-the-clock support and assistance—helping you reduce downtime and enabling your staff to work on their core business functions. When you talk to our Help Desk, you talk to actual Kodiak technicians, not overseas or third-party firms. Weekends, nights, holidays…we’re here any day and any time!

Kodiak Help Desk engineers are experts in Cloud administration, configuration, and maintenance, and possess extensive Microsoft® qualifications. Using a comprehensive issue/resolution system, our Help Desk specialists work to provide you with a single point of contact for all of your support needs. Contact us via phone or email to open a ticket, and then get the help you need for all of your desktop, managed hosting, hosted Exchange, disaster recovery, and HIPAA concerns.

Further, Kodiak Help Desk engineers constantly monitor your IT infrastructure at our data centers to ensure the highest levels of network speed, connectivity, and security. You can rest easy, knowing that we are always vigilant against network slowdowns, data corruption, and intrusion events.

Kodiak Help Desk engineers are experts in Cloud administration, configuration, and maintenance, and possess extensive Microsoft qualifications. Our Help Desk works to provide you with a single point of contact for all of your support needs.

Kodiak 24/7/365 support includes:

  • Phone and email support
  • Troubleshooting
  • Moves, additions, and changes
  • Installations
  • Ticketing, notification, and escalation
  • Customer notifications
  • Proactive system monitoring

Ready to talk to Kodiak about moving to the Cloud? Contact Kodiak

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  • Home
  • Kodiak solutions
    • Disaster Recovery
    • HIPAA Compliance
    • Hosted Applications
    • Hosted Exchange
    • Hosted Desktop
  • Kodiak benefits
    • Accessibility
    • Business continuity
    • Centralized management
    • HIPAA compliance
    • IT security
    • Risk mitigation
    • Scalability
    • 24/7/365 support
  • Contact